Return Policy - universalhealthcareonline.com

Return & Refund Policy

At SafeMedsDepot.com, customer satisfaction is our top priority. We stand behind the quality of our products and services. Please read our Return & Refund Policy carefully to understand how we handle issues related to returns, reshipments, and refunds.

1. Return Policy

Due to the sensitive nature of research chemicals and the risk of contamination, we do not accept physical returns of any products once delivered.

2. Refund Eligibility

You may be eligible for a full or partial refund under the following conditions:
Your package is not delivered on time as planned. Your order arrives damaged or incorrect.
Your shipment is seized or lost in transit, and verified by our shipping partner.
Contact us within 48 hours of the issue to request a refund at: Your Order Number A description or photo of the problem
Any information regarding delivery or tracking, if any

3. Shipping Procedures

We may offer: in the event of non-delivery or loss during transit. a new shipment from the same manufacturer or another, or a full refund, contingent on the circumstance and availability of the product. Customers are eligible for one free reshipment per order if the delivery failure is confirmed.

4. Exclusions

If one of the following conditions is met: The customer provides an incomplete or incorrect delivery address
The product was opened, used, or tampered with. After 48 hours of delivery, the issue is reported.

5. Refund Method

Approved refunds will be issued via the original payment method. Please allow between five and ten business days for the refund to show up in your account.